ANSWERING EBAY MESSAGES
The purpose of this document is to shows different videos in answering eBay d, Scope, Responsibility, and Objective were added by the uploader
Overview#
Purpose: The purpose of this document is to shows different videos in answering eBay messages.
Scope: This applies to all assigned Bragan customer service representatives.
Responsibility: It is the responsibility of each employee to ensure the process set out in this procedure is followed.
Objective: The objective of this procedure is:
- to shows examples of answering eBay messages to new and current CSR employees.
Video & Media#
🎥 Recording #32 🎥 Recording #23 🎥 Recording #22 🎥 Recording #14 🎥 Recording #13 🎥 Recording #12 🎥 Recording #11
Notes#
Overview#
Purpose: d, Scope, Responsibility, and Objective were added by the uploader temporarily. May still need some updates/revision by the owner.
This section is important so Adhoc points and issues can be logged. Also, Q&A can be logged for suggestions for potential issues encountered. Also, log important notes needed for this system. Additional Notes:
The agent suggesting the update should be the one to carry through the edit. The suggestions for edit should be confirmed in real-time in the group and for the card to be cleared the same day. Creating a new version will break the link for systems that are linked to training/onboarding Trello Cards. This will also affect the systems linked to some email macros.
Do not create a new version this will overpopulate the SystemHub. Editing the current system is the best practice to avoid potential issues.
Potential Issues:
1 - ISSUE ENCOUNTERED: Stuck on Loading
RESOLUTION: Refresh Browser
2 - ISSUE ENCOUNTERED: Broken Links
RESOLUTION: Get the external link as this will allow other people to access the SOP without the need for login credentials and avoid broken links.