Create Positive Trustpilot Review or Feedback

Overview#

Purpose: Sometimes customers will leave negative reviews on Trustpilot. The purpose of this document is to show how to handle negative reviews on Trustpilot.

Scope: Offset the number of negative reviews with more positive reviews to bring our score back up.

Responsibility: It is the responsibility of each employee to ensure the process set out in this procedure is followed.

Objective: Create positive reviews on Trustpilot that will bring our score higher and make the company more appealing to customers.

Creating Reviews#

While positive reviews can boost sales, bad reviews can hurt us. Our goal is to increase Bragan positive review on Trustpilot because reviews not only have the power to influence consumer decisions but can strengthen a company’s credibility. Reviews have the power to gain customer trust, and they encourage people to interact with the company.

For us to undo the negative feedback, we must increase our positive reviews and get someone to do this for us. Our task is to create the content for them to post. The positive feedback content should contain the following.

Name - UK/British Names

Subject line

Positive Review

Make it more realistic as much as possible.

Reporting negative reviews#

On the left of the screen select Reviews; Service Reviews

Find the objectionable review.

On the bottom right of the review, click Report – gather as much info/evidence as possible to add to the Report.

Highlight and specify the parts of the review that you are objecting to and the reasons why.

Tick all that are applicable and explain/add detail.

While Trustpilot is investigating the review the public will not be able to read it.

However, they can see that Bragan has reported it and read our statement.

Example of report – details relevant to specific review are not included -

Trustpilot's Next Steps

Notes#

The reference file from Dropbox is in 'File Attachments'.

Overview#

Purpose: d, Scope, Responsibility, and Objective were added by the uploader temporarily. This is an old file, May still need some updates/revision by the owner.

Attachments#

Create_Positive_Trustpilot_Re… 16/12/2025