Daily Email Answering Recordings

Overview#

Purpose: The purpose of this document is to shows different daily video email answering recordings.

Scope: This applies to all assigned Bragan customer service representatives.

Responsibility: It is the responsibility of each employee to ensure the process set out in this procedure is followed.

Objective: The objective of this procedure is:

• to shows examples of different daily email answering to new and current CSR employees.

Video & Media#

🎥 Email Answering 🎥 Email Answering.2 🎥 Email Answering.1 🎥 Email Answering 0916 🎥 0811.1 Email Answering 🎥 0811.1 Email Answering (Jolly Bitar's conflicted copy 2020-09-11) 🎥 0810.1 Email ANswering 🎥 0810 Email Answering 🎥 0801 Email Answering 🎥 0731 Email Answering 🎥 0728 Email Answering 🎥 0723.1 Email Answering 🎥 0723 Email Answering 🎥 0722 Email Answering

Notes#

Overview#

Purpose: d, Scope, Responsibility, and Objective were added by the uploader temporarily. May still need some updates/revision by the owner.

This section is important so Adhoc points and issues can be logged. Also, Q&A can be logged for suggestions for potential issues encountered. Also, log important notes needed for this system. Additional Notes:

The agent suggesting the update should be the one to carry through the edit. The suggestions for edit should be confirmed in real-time in the group and for the card to be cleared the same day. Creating a new version will break the link for systems that are linked to training/onboarding Trello Cards. This will also affect the systems linked to some email macros. Do not create a new version this will overpopulate the SystemHub. Editing the current system is the best practice to avoid potential issues.

Potential Issues:

1 - ISSUE ENCOUNTERED: Stuck on Loading

RESOLUTION: Refresh Browser

2 - ISSUE ENCOUNTERED: Broken Links

RESOLUTION: Get the external link as this will allow other people to access the SOP without the need for login credentials and avoid broken links.