DPD Queries
The purpose of this SOP is to give an idea about DPD Queries.
Overview#
Purpose: The purpose of this SOP is to give an idea about DPD Queries.
Scope: This applies to customer service representative staff and all staff Bragan personnel.
Responsibility: It is the responsibility of all staff to follow the standard operating procedure of DPD Queries.
Objective: The objective of this procedure is:
- to guide employees on how to deal with DPD Queries.
Attached here is a video of DPD Queries.
Video & Media#
Notes#
This document is very important because this gives an idea about DPD Queries.
This section is important so Adhoc points and issues can be logged. Also, Q&A can be logged for suggestions for potential issues encountered. Also, log important notes needed for this system. Additional Notes:
The agent suggesting the update should be the one to carry through the edit. The suggestions for edit should be confirmed in real-time in the group and for the card to be cleared the same day. Creating a new version will break the link for systems that are linked to training/onboarding Trello Cards. This will also affect the systems linked to some email macros. Do not create a new version this will overpopulate the SystemHub. Editing the current system is the best practice to avoid potential issues.
Potential Issues:
1 - ISSUE ENCOUNTERED: Stuck on Loading
RESOLUTION: Refresh Browser
2 - ISSUE ENCOUNTERED: Broken Links
RESOLUTION: Get the external link as this will allow other people to access the SOP without the need for login credentials and avoid broken links.