eBay - Customer Cases SOP
Customers can open cases against us on eBay for many different reasons.
Overview#
Purpose: Customers can open cases against us on eBay for many different reasons.
Scope: To check for any open cases and follow the correct procedure to resolve them.
Responsibility: It is the customer service representatives who respond to check cases
Objective: To have cases closed or removed from our account.
Figures#
Notes#
It is strongly advised to check these at the same time you are checking return requests (twice daily).