Email Answering Recording (Zendesk)
This document shows different video email answering recordings.
Overview#
Purpose: This document shows different video email answering recordings.
Scope: This applies to all assigned Bragan customer service representatives.
Responsibility: It is the responsibility of each employee to ensure the process set out in this procedure is followed.
Objective: The objective of this procedure is:
- to shows examples of email answering to customer service trainees.
Note: This is an old process using Zendesk. Company is currently using Replyco, please refer to this SOP.
Video & Media#
🎥 Zendesk Training 2 🎥 Recording #11 Zendesk Training 032821 🎥 Item lost - Courier Claim 🎥 Arrange Replacement (old process) 🎥 Damaged 🎥 04162021 🎥 04152021 🎥 04142021-1 🎥 04142021 🎥 04132021 🎥 04122021
Notes#
This section is important so Adhoc points and issues can be logged. Also, Q&A can be logged for suggestions for potential issues encountered. Also, log important notes needed for this system. Additional Notes:
It is the responsibility of each trainee to ensure the process set out in this procedure is followed.
Potential Issues:
1 - ISSUE ENCOUNTERED: Stuck on Loading
RESOLUTION: Refresh Browser
2 - ISSUE ENCOUNTERED: Broken Links
RESOLUTION: Get the external link as this will allow other people to access the SOP without the need for login credentials and avoid broken links.
Attachments#
Zendesk_Training_032821.txt 16/12/2025