Bragan SOPs / Customer Service All departments
Customer Service

Key points

Key points

Updated 2021-07-08Author Pauline MagatSource Bragan.net — SystemHub
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Key Points#

Try asking questions Mention price upfront Promote a discount

The best time to post on Facebook is 3 pm on a Wednesday afternoon, 12-1 pm on Saturdays & Sundays, 1 pm-4 pm on Thursdays and Fridays

Don't post links

Example sales post using the info above

Stainless steel roof bars starting at only £209.99, more than half the price of main competitors?

  • many, many more items for all major models. Multiple purchase discounts available

(Insert pictures)

Posts

It is recommended that posts are to be used in two ways

  1. Directly (Sales driven posts)
  2. Indirectly (Showcasing who we are as a company which then, in turn, creates potential new customers/sales)

Need to work these both together

Example of Direct post

"Sign up, call now, see our website"

Example of Indirect post

"Another busy day in the Bragan Warehouse, getting all the truck, van & 4x4 essentials ready to go"

AutoPost

www.toolsstar.com

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postcron.com

Notes#

This is an old file, may need some updates/revision by the owner.

Attachments#

Key_points.docx 16/12/2025