Linnworks Function - Customer Service 2
The purpose of this SOP is to give an idea about Linnworks Function - Customer
Overview#
Purpose: The purpose of this SOP is to give an idea about Linnworks Function - Customer Service2.
Scope: This applies to customer service representative staff and all staff personnel who is in charge of this process.
Responsibility: It is the responsibility of all staff to follow the standard operating procedure on Linnworks Function - Customer Service2.
Objective: The objective of this procedure is:
- to guide employees on about Linnworks Function - Customer Service2.
Please see dropbox link here - - need to update link not accessible.
CHECKING SUPPLIER
CHECKING COST PRICE
Same as above – in this case, it is €12.00
CHECKING PREVIOUS SALES OF AN ITEM
CHECKING PREVIOUS CUSTOMER SALES
You can also search the customer's sales through the person's name/shipping address email / eBay username etc.
Notes#
This section is important so Adhoc points and issues can be logged. Also, Q&A can be logged for suggestions for potential issues encountered. Also, log important notes needed for this system.
Additional Notes:
This document is important because this gives an idea about Linnworks Function - Customer Service2. Attached here is a video that shows the process of checking suppliers in Linnworks.
Potential Issues:
1 - ISSUE ENCOUNTERED: Stuck on Loading
RESOLUTION: Refresh Browser
2 - ISSUE ENCOUNTERED: Broken Links
RESOLUTION: Get the external link as this will allow other people to access the SOP without the need for login credentials and avoid broken links.