Linnworks Functions

Overview#

Purpose: The purpose of this SOP is to give an idea about Linnworks Functions.

Scope: This applies to customer service representative staff and all staff personnel who is in charge of this process.

Responsibility: It is the responsibility of all staff to follow the standard operating procedure of Linnworks Functions.

Objective: The objective of this procedure is:

• to guide employees about Linnworks Functions.

Please see dropbox link here -   - link need to update not accessible

CHECKING SUPPLIER

CHECKING COST PRICE

Same as above – in this case it is €12.00

CHECKING PREVIOUS SALES OF AN ITEM

CHECKING PREVIOUS CUSTOMER SALES

You can also search the customers sales through the persons name / shipping address email / eBay username etc

Video & Media#

🎥 Linnworks Functions i.e Checking supplier - cost price

Notes#

This section is important so Adhoc points and issues can be logged. Also, Q&A can be logged for suggestions for potential issues encountered. Also, log important notes needed for this system. Additional Notes:

This document is very important because this gives an idea about the Linnworks Functions. Attached is a video about Linnworks function and checking supplier.

Potential Issues:

1 - ISSUE ENCOUNTERED: Stuck on Loading

RESOLUTION: Refresh Browser

2 - ISSUE ENCOUNTERED: Broken Links

RESOLUTION: Get the external link as this will allow other people to access the SOP without the need for login credentials and avoid broken links.