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Possible Technical Issues

Possible Technical Issues

Updated 2021-07-08Author Pauline MagatSource Bragan.net — SystemHub
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TECHNICAL ISSUES / PROBLEMS THAT MAY ARISE

PHONES

For some reason, the phone box disconnects on occasion. If phones are not ringing in the morning use the mobile to ring the office number 00441413567475. It will go to voicemail after selecting one of the options if not working properly. Simply plug the power cable out of the box, leave for 20 seconds and re-connect. This will reset the phones. After a minute or so the phones should be back live, test again to be sure. Check voicemail after doing so.

Note: Also look out for voicemail emails coming through during the day, this is normally a sign the phones are down.

INTERNET

If for any reason the internet drops simply try plugging out the power lead from the large router and plugging back in after 20 seconds. If this does not work, push in at the side to remove it and put it back again after 20 seconds or so. If still not working there may be a problem with the mast, contact three technical support on 1913. They will only speak to the account holder – Nigel, Ronan can ring and pretend to be Nigel. SIM with numbers and other details will be on the top shelf of the filing tray on my desk. They will ask for the number.

You can also use the details on the back to log into three.ie and check your usage. We have an over 250GB limit so it nighs on impossible that this will run out.

If for any reason it has run out you can use the emergency ‘pay as you go’ SIM located along with the main account SIM. Simply log into three.ie with the new details and ask Nigel for a credit card to top up the pay as you go. Then swap this with the main account SIM in the router. Turn it off and back on to re-set the modem to the new SIM. May have to hit the small reset button on the back of the box.

NOTE: The main account SIM renews every month, you can check on the usage when the data will renew so will know when can change back from the pay as you go. The pay as you go is expensive and is only to be used if the main account has run over its limit. This should not happen but the backup is there in any case.

TECHNICAL ISSUES WITH IFS

If for any reason the IFS system is down there is a number of workarounds. This has only happened twice before, both in the same week. Ring Garfield, he should be able to talk you through a workaround. The last time he diverted the site to a new IP address. This is simply a case of changing the 213.120….. number for the Filezilla ftp

to a new number he gives you. All other login details remain the same.  The labels can then be downloaded directly from the FTP in the PDF

CONTACTS

IFS – Garfield is the technical guy in IFS, very helpful. Ask Geraldine to transfer you through if having any difficulties. Should be able to help you through anything step by step if needed.

DPD – Ring the main office number located on dpd.ie, ask for IT support. May need to contact for the ‘GAZZ’ issue or if a DPD label won’t print the specific address.

Linnworks – 00442036517045 –Any issues with Linnworks can ring this number, not especially helpful and may need to open a support ticket. Fingers crossed there will be no problems as can sometimes be tricky to fix and need inside knowledge of the system.

Anything urgent can call / text me and I will get back ASAP, my number is 0877658699. Internet might be patchy where I’m staying so will have to send a normal SMS.

Notes#

The file reference from Dropbox is in 'File Attachments'. May still need some updates/revision by the owner.

Attachments#

Internet_phone_info_.docx 16/12/2025