Absence Report

Overview#

Purpose: The purpose of this document is for the Absence Report.

Scope: This procedure applies to HR Personnel / PH agents.

Responsibility: It is the responsibility of each employee to ensure the process set out in this procedure is followed.

Objective: The objective of this procedure is standardize the Absence Report for agents.

This document is for reporting the absence of an employee. Attached is the Absence Report Template File.

Notes#

This section is important so Adhoc points and issues can be logged. Also, Q&A can be logged for suggestions for potential issues encountered. Also, log important notes needed for this system. Additional Notes:

It is very important that this document is used to report an absence of an agent. This report is being done internally by management.

Potential Issues:

1 - ISSUE ENCOUNTERED: Stuck on Loading

RESOLUTION: Refresh Browser

2 - ISSUE ENCOUNTERED: Broken Links

RESOLUTION: Get the external link as this will allow other people to access the SOP without the need for login credentials and avoid broken links.

Attachments#

Absence_Report.docx 16/12/2025