Notice of Improvement Template

Overview#

Purpose: The purpose of this document is to standardize the notice of improvement template to be sent out to employees underperforming.

Scope: This procedure applies to HR Personnel.

Responsibility: It is the responsibility of each employee to ensure the process set out in this procedure is followed.

Objective: The objective of this document is to inform the underperforming agent/s through the use of the notice letter template.

This document is for serving Notice of Improvements for an employee. When an employee receives this, they should make immediate improvements in the performance of duties. This will contain a description of specific performance deficiencies and improvements needed as well the respective Improvement plans or Action Plans of the employee. Attached is the Notice of Improvement Template.

Notes#

This section is important so Adhoc points and issues can be logged. Also, Q&A can be logged for suggestions for potential issues encountered. Also, log important notes needed for this system. Additional Notes:

An employee who receives at least one Improvement Needed form during the performance cycle may receive an overall "Below Contributor" rating on the performance evaluation conducted in the same performance cycle. Receipt of one or more of these forms does not automatically warrant a "Below Contributor” rating.

Potential Issues:

1 - ISSUE ENCOUNTERED: Stuck on Loading

RESOLUTION: Refresh Browser

2 - ISSUE ENCOUNTERED: Broken Links

RESOLUTION: Get the external link as this will allow other people to access the SOP without the need for login credentials and avoid broken links.

Attachments#

Notice_of_Improvement_Temp… 16/12/2025

Performance_Improvement_Pl… 16/12/2025