Adding eBay Categories SOP

Overview#

Purpose: As new products are procured, we will have to list them to our eBay channels. Sometimes, our products are applicable to new models. In these cases, it is usually needed to add a new eBay category to our channels to better accommodate the needs of our customers. The purpose of this document is to outline to new and existing staff how to add eBay categories to our eBay channels.

Scope: This procedure applies to the team lead/staff in charge of listing to channels.

Responsibility: It is the responsibility of each employee to ensure the process set out in this procedure is followed.

Objective: To guide employees on how to add eBay categories

Procedure#

Log in to eBay accounts for eBay0(bts_trading) and eBay1(bragan-x). Get permission first about adding an eBay category. Then, Ask management for log-in credentials.
Once logged in, go to My eBay > Selling. This will take you to the Seller Hub.

Scroll down and look for “Selling Tools”. Under it you will find “Manage your Shop” or “Manage Shop”. Click on it and it will take you to the “Manage My Shop” window.

In the Manage My Shop window, under Shop Design, click on Shop Categories. From there you would navigate the path to where you would put your new category. Let’s take Volkswagen Touareg 2021+ for example, it is under 4x4 > Volkswagen.

Once you’ve navigated to the designated location of the new category, Click on add Category at the top right. You will be brought to Add Shop Category page. Type in the Category Name you wish to add and click Save.

It will take you back to the manage Shop Category page. Now, your added category would be visible in there as well.

To rearrange the categories click on Reorder Categories. This will take you to Re-order Store Categories page.

Navigate again to the path where you want to reorder the categories. Click on the category you wish to change the position then click on the move buttons on the side to move it up or down the list. Would be best to rearrange categories alphabetically then numerically for the years.

Now that the categories are arranged, click on save. Check to see the results by navigating again to the path where you did the reorder.

You can double-check if you’ve successfully created the category when you take an eBay template in Linnworks and search for the created category in Store Categories > Available Categories. Make sure to set the search parameter to All categories and not Configurator categories. It would take about 5 minutes for the new category to reflect in Linnworks. If you search it and it’s still not present. Click on the gear icon and click reload

Video & Media#

🎥 Adding eBay Categories - Video

Notes#

This section is important so Adhoc points and issues can be logged. Also, Q&A can be logged for suggestions for potential issues encountered. Also, log important notes needed for this system. Additional Notes:

It is important to add eBay categories so the items will be added to the website category. eBay Store ID - use for eBay0 eBay1 Store ID - use for eBay1

Potential Issues:

1 - ISSUE ENCOUNTERED: Stuck on Loading

RESOLUTION: Refresh Browser

2 - ISSUE ENCOUNTERED: Broken Links

RESOLUTION: Get the external link as this will allow other people to access the SOP without the need for login credentials and avoid broken links.

3 - ISSUE ENCOUNTERED: Categories does not appear in the website.

RESOLUTION: Make sure to use eBay Store ID for eBay0 and eBay1 Store ID for eBay1. Do not use eBay ID Store or eBay1 ID Store.

Use 'eBay Store ID_1' and do not use 'Use eBay Store ID 1'

Use 'eBay1 Store ID_1' and do not use 'Use eBay1 Store ID 1'

Attachments#

eBay0_Categories_New.xlsx 16/12/2025

Ebay1_Categories_New.xlsx 16/12/2025