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Sales Channels

eBay Customer Cases SOP

Check customer's open cases against us on eBay for many different reasons.

Updated 2021-07-06Author Lizah KuizonSource Bragan.net — SystemHub

Overview#

Purpose: Check customer's open cases against us on eBay for many different reasons.

Scope: To check for any open cases and follow the correct procedure to resolve them.

Responsibility: It is the customer service representative's responsibility to check cases.

Objective: To have cases closed or removed from our account.

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Flow Chart#

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Figures#

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Notes#

This section is important so Adhoc points and issues can be logged. Also, Q&A can be logged for suggestions for potential issues encountered. Also, log important notes needed for this system. Additional Notes:

It is very important that this procedure is strictly followed to check for any open cases and follow the correct procedure to resolve them.

Potential Issues:

1 - ISSUE ENCOUNTERED: Stuck on Loading

RESOLUTION: Refresh Browser

2 - ISSUE ENCOUNTERED: Broken Links

RESOLUTION: Get the external link as this will allow other people to access the SOP without the need for login credentials and avoid broken links.