40 procedures.
Adding eBay Categories SOP
As new products are procured, we will have to list them to our eBay channels.
Amazon - Seller Feedback Removal SOP
The purpose is to remove all feedback that could be deemed negative to other
Apply Sale
The purpose of this document is to show the procedure on how to apply sales on
Assigning Website Shipping Categories
All items listed on the website must be assigned a shipping category, otherwise, the
Canceling an eBay order SOP
The purpose of this SOP is to have the standard way of canceling an eBay order.
Catalouge SKU Check
Catalouge SKU Check
Changing Slider image on home Page - Magento
The purpose of this document is to show the procedure on how to change the image
Creating Categories in New Magento
The purpose of this SOP is to guide Product Lister agents in creating a new category
Deleting Amazon ASIN
To show a video on how to delete Amazon ASIN.
eBay - Monitor Negative Feedback SOP 1
The higher our eBay feedback rate the more we are perceived as trustworthy by the
eBay - View eBay Return Requests SOP
Customers often make requests to return items that can be either damaged, change
eBay Business Policies
Ebay business policies is the method in which you will set the rules for postage,
eBay Customer Cases SOP
Check customer's open cases against us on eBay for many different reasons.
eBay Defects SOP
Find out what open defects we have against our account on eBay.
eBay Expected Delivery Time SOP
To find out the estimated time of arrival when customers ask how long the delivery
eBay General Account overview SOP
To understand how the back end of eBay is set out and the different sections you
eBay Not Sold
This is the standard operating procedure on how to get a report for eBay not sold
eBay Out of Stock Link Creation SOP
When an item is out of stock and is listed on the website, we want customers to be
eBay Promotions
The purpose of this SOP is to have the standard way to create an eBay promotion.
eBay Signature for Out of Office SOP
When the business is closed for holidays we need to be able to have an automatic
Error - invalid value in desc
To show a video on how to handle invalid value in desc error.
Error - wrong ASIN - SKU
To show a video on how to handle wrong ASIN SKU errors in Linnworks.
Error wrong EAN ASIN
To show a video on how to handle wrong EAN ASIN errors in Linnworks.
Feedback Remove
The purpose is to remove all feedback that could be deemed negative to other
Home Page Featured Categories
The purpose of this document is to show the procedure on how to change featured
How to Change Password to Company Email
The purpose of this document is to outline to new and existing staff how to change
How to Make Listing Private in Magento Backend
The purpose of this document is to outline the process to make a listing private in
How to Remove Company Email on Server
The purpose of this document is to outline the procedure for removing company
How to See Email Outside the Server
The purpose of this document is to outline to new and existing staff how to login in
How to send eBay offers
This is a Weekly task to send offers at eBay as per management
How to set SMTP configuration on Magento Backend
To show all Bragan personnel the standard way to set up SMTP settings in Magento
How to Set Up SMTP Settings in Linnworks SOP
To show all Bragan personnel the standard way to set up SMTP settings in
Hyperlink Procedure.mp4
Hyperlink Procedure.mp4.
Linnworks Rules Engine SOP
Rules engine is a set of conditions and actions that all orders run through before
Linnworks Shipping SOP
All orders must be placed in a packaging group, and all items must have postage
Linnworks SOP - Create discount to customer
Sometimes customers will ask for discount on our fixed priced items and this
Listing Deletion SOP in Linnworks and Magento Backend
To outline all Bragan personnel the correct process on how to delete listings in
Price Update (Import) SOP
The purpose of this document is to outline new and existing staff how to properly
Price Update (Manual) SOP
The purpose of this document is to outline new and existing staff how to properly
Sending eBay Promotional Offers SOP
Sometimes customers will ask for a discount on our fixed priced items and this