eBay - View eBay Return Requests SOP
Customers often make requests to return items that can be either damaged, change
Overview#
Purpose: Customers often make requests to return items that can be either damaged, change of mind, do not fit, or any other reason
Scope: To manage return requests so that they are processed quickly and correctly.
Responsibility: It is the customer service representative’s responsibility to create the offer.
Objective: The objective is for returns to arrive back undamaged if possible and the customer to be happy with the result so we do not have negative feedback or any open cases on our account.
View eBay Return Requests SOP
Flow Chart#
Notes#
This section is important so Adhoc points and issues can be logged. Also, Q&A can be logged for suggestions for potential issues encountered. Also, log important notes needed for this system. Additional Notes:
It is very important to know the process for returns to arrive back undamaged and the customer is happy with the result to avoid negative feedback or any open cases on our account.
Potential Issues:
1 - ISSUE ENCOUNTERED: Stuck on Loading
RESOLUTION: Refresh Browser
2 - ISSUE ENCOUNTERED: Broken Links
RESOLUTION: Get the external link as this will allow other people to access the SOP without the need for login credentials and avoid broken links.