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Sales Channels

eBay Out of Stock Link Creation SOP

When an item is out of stock and is listed on the website, we want customers to be

Updated 2021-07-05Author Arlene DecanoSource Bragan.net — SystemHub

Overview#

Purpose: When an item is out of stock and is listed on the website, we want customers to be able to get notified once the item comes back into stock.

Scope: Create links for specific items to give to customers and to be added to their watch list.

Responsibility: It is the customer service representative’s responsibility to create the link for the customer.

Objective: Be able to give the link to our customers so that they can add the items to their watch list and be notified on eBay when the item comes back into stock.

  1. Visit www.linnworks.net and LOG IN using the USER and PASSWORD.
  2. Click “Inventory” then “My Inventory”.
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  1. Make sure that your linnworks account has “EBAY0” tab to proceed. - If no EBAY0 tab. Follow the steps below - Add new Tab

i.

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  • Name this “EBAY0” and add Channel “EBAY: EBAY0” .

i

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ii.

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  • Example: BRA31312SL-BLACK
  • Search the SKU above in the text box.

i.

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  • On the right side column right-click “EBAY0” and click “Edit EBAY listing(s)”.

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  • Look for the one that has a template (Configurator).

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  • Click the URL icon on the right side. This will automatically open a new tab with the eBay listing on the website.  And now copy the link on the website and give to the customer.

Video & Media#

🎥 eBay out of stock link creation

Notes#

This section is important so Adhoc points and issues can be logged. Also, Q&A can be logged for suggestions for potential issues encountered. Also, log important notes needed for this system. Additional Notes:

Needs this link to give to customers. Important to give to customers so that they will get notified when the item comes to stock again. This shows how to get a link to a listing on the website from linnworks.

Potential Issues:

1 - ISSUE ENCOUNTERED: Stuck on Loading

RESOLUTION: Refresh Browser

2 - ISSUE ENCOUNTERED: Broken Links

RESOLUTION: Get the external link as this will allow other people to access the SOP without the need for login credentials and avoid broken links.

3 - ISSUE ENCOUNTERED: No template in Linnworks, not listed in ebay0 but listed in Magento.

RESOLUTION: List in eBay Linnworks, add stock level so that it can be listed then put the stock level to zero once listed.