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Sales Channels

Feedback Remove

The purpose is to remove all feedback that could be deemed negative to other

Updated 2021-07-15Author Pauline MagatSource Bragan.net — SystemHub

Overview#

Purpose: The purpose is to remove all feedback that could be deemed negative to other customers. This could have an impact on future sales on Amazon.

Scope: Applies to all assigned Bragan customer service representatives.

Responsibility: It is the responsibility of each employee to ensure the process set out in this procedure is followed.

Objective: The objective of this procedure is:

To guide assigned employees of the correct handling of feedback that needs to be removed so it will not have an impact on future business.

Removing Buyer Feedback#

If a buyer agrees to remove the feedback, you can provide them with these step-by- step instructions:

  1. Go to Amazon.com and click Your Account in the upper right-hand corner.
  2. Click Your Orders.
  3. On the right, select a date range from the Date drop-down box. Click Go. A list of orders appears.
  4. Locate your order and click View Order Details in the left-hand column, under the Order Placed date.
  5. Scroll down to Your Seller Feedback and click Remove. The Remove Feedback page appears.
  6. Select a reason for removing the feedback, and then click Remove Feedback.

Link for customer

leave-consolidated-feedback.html

Notes#

This section is important so Adhoc points and issues can be logged. Also, Q&A can be logged for suggestions for potential issues encountered. Also, log important notes needed for this system. Additional Notes:

If a buyer agrees to remove the feedback, you can provide them with the step-by-step instructions, this Document aims to remove all feedback that could be deemed negative to other customers. This could have an impact on future sales on Amazon.

Potential Issues:

1 - ISSUE ENCOUNTERED: Stuck on Loading

RESOLUTION: Refresh Browser

2 - ISSUE ENCOUNTERED: Broken Links

RESOLUTION: Get the external link as this will allow other people to access the SOP without the need for login credentials and avoid broken links.

Attachments#

Feedback_Remove.docx 16/12/2025