Call Forwarding using Nuacom
The purpose of this document is to outline to new and existing staff how to forward
Overview#
Purpose: The purpose of this document is to outline to new and existing staff how to forward phone calls to other members of staff using the handset.
Scope: This procedure is for staff that is based in the IRL office using the handsets.
Responsibility: It is the responsibility of each employee to ensure the process set out in this procedure is followed.
Objective: The objective of this procedure is to standardize the use of the handset call forwarding process and to have all employees with the knowledge of how to carry out this task.
Call Forwarding
Procedure:
Video & Media#
Call forwarding to Andrew.1.mp3
Notes#
This section is important so Adhoc points and issues can be logged. Also, Q&A can be logged for suggestions for potential issues encountered. Also, log important notes needed for this system. Additional Notes:
This document is important especially to all customer service staff because this gives an idea of how to do call forwarding. Attached is a sample record of call forwarding.
Potential Issues:
1 - ISSUE ENCOUNTERED: Stuck on Loading RESOLUTION: Refresh Browser
2 - ISSUE ENCOUNTERED: Broken Links RESOLUTION: Get the external link as this will allow other people to access the SOP without the need for login credentials and avoid broken links.