27 procedures.
B2B Master Trade File Update
The Trade File is the company’s repository of all listed items on the website with all
Call Forwarding using Nuacom
The purpose of this document is to outline to new and existing staff how to forward
Checking availability of products via phone
The purpose of this SOP is to give an idea of how to check the availability of
Creating a Warehouse Listing Query
Trello is Bragan’s primary tool for recording workflow and task management.
Email Account Creation (cPanel)
Bragan uses multiple tools for communication.
Handling Phone Calls
This procedure applies to both Team PH Customer Service and Team IRL.
How to Add Internal Note in Zendesk Tickets
Internal notes are used in Zendesk for team members to communicate with each
How to Answer Zendesk Emails
How to Answer Zendesk Emails.
How to Contact Zendesk Technical Support
How to Contact Zendesk Technical Support.
How to Merge Tickets on Zendesk v2
Multiple tickets from the same sender/recipient regarding the same issue can be
How to Upload Trade Prices to Magento bulk update and single sku (manual update)
Trade Price is a feature where we give out different prices to different customer
How to use Fastway Website
Fastway is the courier service Bragan uses for Irish deliveries, unfortunately, this
Mailjet
Mailjet is the preferred tool used for bulk sending emails and promotional campaigns
Nuacom Desktop Portal Usage
The purpose of this document is to outline to new and existing staff how to forward
Phone call forwarding
The purpose of this SOP is to give an idea of how to do call forwarding via phone.
Right Click Chrome Extension
This extension gives you the ability to highlight content and right click and it will
Setting Company Phone to Busy
The purpose of this document is to outline to new and existing staff how to set
Skype Account Creation
Bragan uses multiple tools for communication.
Skype Usage
Skype is Bragan’s primary tool for communications within its employees.
SOP for Adding & Removing Staff CC
Insert text Zendesk is Bragan’s primary tool for e-mail handling.
SOP for Creating Ticket in Zendesk Support
Zendesk is Bragan’s primary tool for Customer Service and E-mail Handling.
SOP for Editing Agent's Name in Zendesk
Zendesk is Bragan’s primary tool for customer service support and email handling.
SOP for LinnWorks New User Creation
Linnworks is Bragan’s tool for recording, monitoring, and listing inventory.
Trade File Instructions SOP
The Trade File is the company’s repository of all listed items in the website with all
Warehouse Queries for Customer Related Concerns
The purpose of this document is to show how to deal with warehouse customer-
Zendesk Account Creation
Bragan uses multiple tools for communication.
Zendesk Tips for Efficiency
Zendesk Tips for Efficiency.