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Trade File

Checking availability of products via phone

The purpose of this SOP is to give an idea of how to check the availability of

Updated 2021-09-28Author Rissa CatibogSource Bragan.net — SystemHub

Overview#

Purpose: The purpose of this SOP is to give an idea of how to check the availability of products via phone.

Scope: This applies to customer service representative staff and all staff that answer the company phones.

Responsibility: It is the responsibility of the customer service representatives to know how to check the availability of products for customers via phone.

Objective: The objective of this procedure is:

  • to guide employees on how to check the availability of products for customers via phone.

Procedure:

  1. First, greet the other on the other line and state the company name.
  2. 2nd, Get the name of the caller and you need to know what they need.
  3. After knowing what they need, advise them to give you some time to check his/her inquiries and will come back right away.

Video & Media#

Checking Spare Piece Availability.mp3

Notes#

This section is important so Adhoc points and issues can be logged. Also, Q&A can be logged for suggestions for potential issues encountered. Also, log important notes needed for this system. Additional Notes:

Attached here is a sample conversation on how to check the availability of products for a customer via phone.

Potential Issues:

1 - ISSUE ENCOUNTERED: Stuck on Loading RESOLUTION: Refresh Browser

2 - ISSUE ENCOUNTERED: Broken Links RESOLUTION: Get the external link as this will allow other people to access the SOP without the need for login credentials and avoid broken links.