Setting Company Phone to Busy

Overview#

Purpose: The purpose of this document is to outline to new and existing staff how to set Nuacom phone to busy.

Scope: This procedure is for staff that is based in the IRL office using the handsets.

Responsibility: It is the responsibility of each employee to ensure the process set out in this procedure is followed.

Objective: The objective of this procedure is to show the process on how to set Nuacom phone to busy.

Call Forwarding

Procedure#

Set only with after you get permission from management. This is usually done in times when no one would be available to answer the phone, like management is on a meeting and the customer service agent is on break.

1. Go to Nuacom website. Then log in using the credentials provided by management.
2. Once logged-in click on Settings > My Numbers

3. Click the dropdown for the ROI number and select IVR 3 Busy Closed, do the same to the UK number and then click Save.

4. To turn the phone back to available. Just click again on the dropdown menu and select IVR 1 ROI for the ROI number and IVR 2 UK for the UK number and then click Save.

Notes#

This section is important so Adhoc points and issues can be logged. Also, Q&A can be logged for suggestions for potential issues encountered. Also, log important notes needed for this system.

Additional Notes:

Set only with after you get permission from management. This is usually done in times when no one would be available to answer the phone, like management is on a meeting and the customer service agent is on break.

Potential Issues:

1 - ISSUE ENCOUNTERED: Stuck on Loading RESOLUTION: Refresh Browser

2 - ISSUE ENCOUNTERED: Broken Links RESOLUTION: Get the external link as this will allow other people to access the SOP without the need for login credentials and avoid broken links.